Admin Settings
Resources for configuring and utilizing additional features within iiQ.
38 articles
FAQs
Frequently Asked Questions specifically for Admin Settings.
- FAQ - Can I change the number of allowed devices for a user before receiving check-out alerts?
- FAQ - Why can't I choose if a ticket contains protected student information?
- FAQ - Is it possible to set up a redirect from our former helpdesk domain?
- FAQ - Where can I find API information?
- FAQ - What Security measures does iiQ have in place?
- FAQ - Why is the link in my Knowledge Base Article not Displaying Correctly?
- FAQ - Classification on date range filters?
- FAQ - What role should I select for my default role in my app settings?
- FAQ - How do you differentiate which iiQ module/product I am viewing?
- FAQ - How do you send Welcome Emails to current employees?
- FAQ - How do I prevent apps from updating user account information?
Permissions & Site Options
Knowledge base guides for Permissions & Site Options.
Configuration & Management
Knowledge base guides for Configuration & Management of Admin Settings.
- Managing Custom Names
- Managing Priorities
- Managing Mapping Aliases
- Reviewing Job/ Syncs
- Tags - Creating and Applying Tags to Tickets
- Webhooks that iiQ Supports for Assets
- Webhooks that iiQ Supports for Tickets
- Setting up an Incident IQ Vanity Domain with SSL in Microsoft Azure
- Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist?
- Why You Still Need A SSL Certificate When Using a CNAME For A Vanity Domain
- Adding Google SAML app to your G-Suite
- Files and File Categories
- Managing Custom Fields
- Team Management
- Custom Ticket Statuses
- Calendars and Events
- Navigating the Analytics Explorer
- System Audit Log
- Understanding Ticket Sensitivity and Email Redaction