Incident IQ

This section contains help guides for admins on configuring and customizing your Incident IQ Platform.

Configuring & Customizing

Locations

Managing Location and Room Types

FAQ - Can rooms be exported via CSV?

Custom Fields for Rooms

Rooms List

Importing Locations and Rooms

Everything Admins need to know about Locations & Rooms.

Locations & Rooms

Everything Admins need to know to configure Ticketing Workflows.

Ticketing Workflow Configuration

Service Level Agreements (SLA)

Setting up Email to Ticket Functionality

Supported Variable Data Points

Allow requestors to use screen recorder when submitting a ticket

FAQ - Can more than the response and resolution times be tracked on tickets with an SLA?

Required Ticket Actions

Creating and Managing Surveys

Ticket Templates

Quick Tickets - Creating and Managing

A more in-depth look at additional Ticketing Workflow options for Admins.

Advanced Options

Rules Engine - Tickets

Rule Engine - Users

Managing Resolution Actions

Knowledge Base within Your iiQ Platform

Remote Support Ticketing App - Installing and Managing

Installing Learning Applications

FAQ: Can you add comments to tickets using the rules engine?

Issues - Creating and Managing Custom Issues

Ticket Assignment Rules - Round Robin & Most Available Team Member

An introductory look at Asset Management for Admins.

Basics

Creating Custom Labor Rate Types

Configuring Labor Rates on Users: Individually or in Bulk

Labor Analytics and Labor Reports

Labor Record on Tickets in iiQ Mobile

Labor Rates: Permissions and Rules

Labor - Filters and Custom Views

iiQ Mobile App - Bulk Actions for User Labor Rates

Everything Admins need to know about Labor Types & Rates.

Labor Types & Labor Rates

Everything Admins need to know about Asset Management.

Asset Management

Creating Manufacturers

Creating and Managing Asset Types

Creating and Managing Model Categories

Models Tab

Importing Models into iiQ

Creating and Editing Asset Funding Sources

Creating and Editing Asset Statuses

Importing Asset Types, Manufacturers,  and Model Categories into iiQ

Creating Asset Groups

Managing Spare Pool

Rapid Scan

Rollout Scout - Batch Check In and Out - Permissions

Rollout Scout Configuring - Checking Out Devices

Audit Manager - Creating Audit Policies

Rule Engine- Assets

A more in-depth look at Asset Management options for Admins.

iiQ Asset Module Features

Resources for configuring and utilizing additional features within iiQ.

Admin Settings

FAQ - Can I change the number of allowed devices for a user before receiving check-out alerts?

FAQ - Why can't I choose if a ticket contains protected student information?

FAQ - Is it possible to set up a redirect from our former helpdesk domain?

FAQ - Where can I find API information?

FAQ - What Security measures does iiQ have in place?

FAQ - Why is the link in my Knowledge Base Article not Displaying Correctly?

FAQ - Classification on date range filters?

FAQ - What role should I select for my default role in my app settings?

FAQ - How do you differentiate which iiQ module/product I am viewing?

FAQ - How do you send Welcome Emails to current employees?

FAQ - How do I prevent apps from updating user account information?

Frequently Asked Questions specifically for Admin Settings.

FAQs

FAQ - What permissions should be enabled for Teachers to check-in/out assets via MyClasses?

Multi-Module Permissions: Best Practices

Scanner Setting Simulator

Login Page - Forgot Password Logic

Granting Requestors Additional View Access to Tickets

Permissions

Defined Permission Options

Site Options

Knowledge base guides for Permissions & Site Options.

Permissions & Site Options

Managing Custom Names

Managing Priorities

Managing Mapping Aliases

Reviewing Job/ Syncs

Tags - Creating and Applying Tags to Tickets

Webhooks that iiQ Supports for Assets

Webhooks that iiQ Supports for Tickets

Setting up an Incident IQ Vanity Domain with SSL in Microsoft Azure

Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist?

Why You Still Need A SSL Certificate When Using a CNAME For A Vanity Domain

Adding Google SAML app to your G-Suite

Files and File Categories

Managing Custom Fields

Team Management

Custom Ticket Statuses

Calendars and Events

Navigating the Analytics Explorer

System Audit Log

Understanding Ticket Sensitivity and Email Redaction

Knowledge base guides for Configuration & Management of Admin Settings.

Configuration & Management

Printing Asset or User Labels

Copy and Delete Label Templates

Creating a Label Template

Everything Admins need to know about Custom Label Templates.

Custom Label Templates

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

iiQ Community

iiQ Academy

Find answers and get help from Intercom Support and Community Experts

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