Yes, you can continue to utilize your previous help desk URL as a vanity domain for your Incident IQ instance. You can use the standard domain URL ([district].incidentiq.com) and your custom vanity domain by setting up a vanity domain.
To set up your vanity domain, you will need to set up a CNAME record that points to redirect.incidentiq.com. From there, you will need to contact an Incident IQ support team member and request that your vanity URL is added to your site.
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Jessica Adkins - Community Manager