Incident IQ

Incident IQ allows you to customize the terminology used for assets and tickets to align with your district’s existing language. This feature updates default labels across the system to better meet your specific organizational needs.

You can apply custom names to the following areas:

Ticket Category: Rename ticket wizard categories (e.g., Devices/Hardware, Provisioning, Other Requests).

Model: Rename specific device models (e.g., Chromebook 11 3189, HP Chromebook 11 G5 EE, Dell Chrome 11 3189).

Model Category: Rename model categories (e.g., Laptops, Chromebooks, Computers).

Issue Category: Rename ticket categories (e.g., Devices/Assets, Software/Online System, Network/Wifi).

Issue Type: Globally rename an issue across all ticket categories.

- Example: Renaming "Issue not listed" will change it everywhere it appears in all issue categories.

Issue: Selectively rename an issue within a specific category.

- Example: Renaming "Issue not listed" only under the "Desktops &gt; Power issues" category.

- Ticket Category: Rename ticket wizard categories (e.g., Devices/Hardware, Provisioning, Other Requests).
- Model: Rename specific device models (e.g., Chromebook 11 3189, HP Chromebook 11 G5 EE, Dell Chrome 11 3189).
- Model Category: Rename model categories (e.g., Laptops, Chromebooks, Computers).
- Issue Category: Rename ticket categories (e.g., Devices/Assets, Software/Online System, Network/Wifi).
- Issue Type: Globally rename an issue across all ticket categories.
 - Example: Renaming "Issue not listed" will change it everywhere it appears in all issue categories.
- Issue: Selectively rename an issue within a specific category.
 - Example: Renaming "Issue not listed" only under the "Desktops &gt; Power issues" category.

___________________________________________________________

Navigate to Admin &gt; Custom Names from the left-hand navigation.

Select the + New Custom Name icon in the top-right corner of the category.

- Match: Enter the standard iiQ terminology you wish to replace.
- Custom Name: Enter your replacement term.

Example: To rename "HP Chromebook 11 G5 EE" to "Student Chromebook" for teachers:

- Enter "HP Chromebook 11 G5 EE" in the Match field.
- Enter "Student Chromebook" in the Custom Name field.

1. Select the + New Custom Name icon in the top-right corner of the category.
2. Fill out the required fields:
 - Match: Enter the standard iiQ terminology you wish to replace.
 - Custom Name: Enter your replacement term.
3. Example: To rename "HP Chromebook 11 G5 EE" to "Student Chromebook" for teachers:
 - Enter "HP Chromebook 11 G5 EE" in the Match field.
 - Enter "Student Chromebook" in the Custom Name field.

Processing Time: Changes take up to 15 minutes to take effect.

Note: Each custom name is explicitly tied to the category where it was created.

Select Edit on the right-hand side of the saved custom name.

Modify the Match and Custom Name fields as needed.

1. Select Edit on the right-hand side of the saved custom name.
2. Modify the Match and Custom Name fields as needed.

Processing Time: Changes take up to 15 minutes to take effect.

Select Delete on the right-hand side of the saved custom name.

This reverts all instances of the custom name in iiQ to the default terminology.

1. Select Delete on the right-hand side of the saved custom name.
2. This reverts all instances of the custom name in iiQ to the default terminology.

Managing Custom Names

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

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Managing Custom Names

Accessing Custom Names

Creating Custom Names

Editing Custom Names

Deleting Custom Names