Adding a New Calendar
Administrators can add, edit, and delete calendars and events in Incident IQ by going to Dashboard > Calendars in the left navigation bar.
To add a new calendar in Incident IQ, select New Calendar on the left-hand side of the Calendars main page. A pop-up will appear where you can name the new calendar and select a color scheme. You can also sync to Google or Microsoft Office 365 calendar to synchronize events between your Incident IQ calendar and your external calendar.
Adding an Event to a Calendar
To add an event to an existing calendar, select +New Event near the top right of the main Calendar page.
An Add Event pop-up will appear for you to start filling in your event information, including:
Event Name: The name that will appear for this event on the calendar
Date Range: Select the start and end date for your event
All Day Event: Indicate whether your event is all day. Please note: this option must be toggled off to edit the times in your date range
Recurring Event: Toggling this on gives you the option to select if this event occurs daily, weekly, monthly, or yearly
Calendar Selection: Select which calendar the event should be added to
Event Type: Indicate if this event is a Break, Grading Period, Holiday, Out of office, Quarter, Scheduled Event, School Year, Semester, Special Event, Support Session, Test Day, or Training/Work Day
Event Location: Specify a meeting location, or provide a link to an online meeting
Notes Field: Provide any additional information you feel is necessary for the event in question
You can set up holiday exclusions for SLA calculations. When creating this type of event, you must ensure that you select the Break or Holiday event types from the drop-down menu.
Editing/Deleting a Calendar
To edit or delete a Calendar, select the one you want to make changes to from the list of calendars on the left-hand side of the Calendars page, opening the Edit Calendar window. From here, you have the option to edit the name and color scheme, or you can delete the calendar entirely by selecting Delete This Calendar.
Please note: Both the Calendar and all events associated with it will be permanently deleted during this process.
Editing/Deleting an Event
Select the event in question on the Calendars main page, opening the Event Properties window where you can edit:
Event name
Assigned color scheme
Change the event’s start and end dates.
You can also delete the event entirely by selecting Delete Event.
Syncing Your Google Calendar
You can link your Google Calendar with any current or new calendars within Incident IQ. When editing an existing calendar or creating a new one, you will see the option to Link to Google Calendar.
Google will ask you to allow Incident IQ to access your Google Account. You will need to scroll down to the bottom of the window and click Allow. To complete linking Google Calendar with Incident IQ.
Select which calendar you would like to sync with Incident IQ.
Syncing Your Microsoft Office 356 Calendar
You can link your personal Microsoft Office 365 Calendar with any current or new calendars within Incident IQ. When creating or editing an existing calendar, you will see the option to Link to Microsoft Calendar.
Sign in to your Microsoft Office 365 account.
Lastly, select which calendar you would like to sync with Incident IQ.
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Hannah Bailey - Director, Customer Engagement