Incident IQ

To create a rule that uses webhooks within iiQ, follow these steps:

Navigate to Administration &gt; Rules in the left sidebar.

Select the request type: GET or POST.

1. Navigate to Administration &gt; Rules in the left sidebar.
2. Click Create New Rule.
3. Select webhook as the action.
4. Select the request type: GET or POST.
5. Add the destination URL.

When using POST webhooks, you can add iiQ variables in the Body field to post information.

- Key: Content-Type
- Value: application/json

Variable Format Example: Variables should be formatted like this: "outsourcesystem":"{Ticket.SiteName}"

- Required Header:
 - Key: Content-Type
 - Value: application/json
- Variable Format Example: Variables should be formatted like this: "outsourcesystem":"{Ticket.SiteName}"

Full List of Available Ticket Variables

The following variables can be used in the body of POST webhooks for tickets:

- SiteId
- SiteName
- ProductId
- TicketId
- IsDeleted
- TicketNumber
- TicketCreatedDate
- TicketModifiedDate
- TicketStartedDate
- TicketClosedDate
- TicketDueDate
- TicketSubject
- TicketPriority
- IsClosed
- IsTraining
- SourceId
- HasSensitiveInformation
- TicketIsUrgent
- TicketWizardCategoryId
- AdditionalDetails
- IsIssueConfirmed
- TicketTemplateId
- IsCustomSubject
- IssueCategoryId
- IssueCategoryName
- IssueId
- IssueTypeId
- IssueTypeName
- IssueDescription
- CloseReasonTypeId
- CloseReasonName
- WorkflowId
- WorkflowName
- WorkflowStepId
- WorkflowStepName
- TicketStatusId
- TicketStatusName
- PreviousTicketStatusId
- PreviousTicketStatusName
- IsRequestorInputNeeded
- OwnerId
- OwnerFirstName
- OwnerLastName
- OwnerEmail
- OwnerPhotoId
- OwnerLocationId
- OwnerRoleId
- ForId
- ForFirstName
- ForLastName
- ForEmail
- ForPhotoId
- ForLocationId
- ForSchoolIdNumber
- ForRoleId
- ForRoleName
- AssignedToUserId
- AssignedUserFirstName
- AssignedUserLastName
- AssignedUserEmail
- AssignedUserPhotoId
- AssignedUserLocationId
- AssignedToTeamId
- AssignedTeamName
- LocationId
- LocationName
- LocationDetails
- LocationAbbreviation
- LocationRoomId
- LocationRoomName
- LocationRoomDescription
- LocationTypeId
- LocationTypeName
- ServiceLevelAgreementId
- ServiceLevelAgreementName
- ServiceLevelAgreementResolutionTime
- ServiceLevelAgreementResponseTime
- ActualResponseTime
- ActualResolutionTime
- OverallSurveyRating
- SiteWorkHoursStart
- SiteWorkHoursEnd
- Assets
- Tags
- CustomFieldValues
- Attachments
- TicketFollowerUserIds
- TicketFollowerTeamIds
- TicketSurveys

Webhooks that iiQ Supports for Tickets

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

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