Configuration & Management
Knowledge base guides for Configuration & Management of Admin Settings.
19 articles
- Managing Custom Names
- Managing Priorities
- Managing Mapping Aliases
- Reviewing Job/ Syncs
- Tags - Creating and Applying Tags to Tickets
- Webhooks that iiQ Supports for Assets
- Webhooks that iiQ Supports for Tickets
- Setting up an Incident IQ Vanity Domain with SSL in Microsoft Azure
- Incident IQ is accessed through a firewall. What IP address(es) do I need to whitelist?
- Why You Still Need A SSL Certificate When Using a CNAME For A Vanity Domain
- Adding Google SAML app to your G-Suite
- Files and File Categories
- Managing Custom Fields
- Team Management
- Custom Ticket Statuses
- Calendars and Events
- Navigating the Analytics Explorer
- System Audit Log
- Understanding Ticket Sensitivity and Email Redaction