Tickets
Everything Agents & Admins need to know about managing Tickets.
31 articles
Working & Viewing Tickets
Knowledge base guides for Working & Viewing Tickets.
- Navigating Tickets
- Working Tickets
- Ticket Comments Text Editor
- Creating & Managing Ticket Work Packages
- Working with Spare Pool Assets on Tickets
- Working Tickets with an Approval Process
- Custom Views
- Using Video Recording when Working Tickets
- Bulk Action for Tickets
- Email Subscriptions for Custom View Reports
Shortcuts & Text Snippets
Knowledge base guides for Shortcuts & Text Snippets.
FAQs
Frequently Asked Questions specifically for Managing Tickets.
- FAQ - Can you filter to find tickets submitted by or on behalf of a specific user?
- FAQ - What happens to the ticket status when a ticket is transferred from one module to another?
- FAQ - How do I delete a single part or bulk delete parts?
- FAQ - How does iiQ calculate the average unit cost of a part?
- FAQ - How to reassign tickets when agent is out of office?
- FAQ - How can I follow a ticket I'm not working on?
- FAQ - As an agent, what tickets can I modify?
Work Calendar & Due Dates
Knowledge base guides for Work Calendar & Due Dates.