To delete the part, navigate to the Part List on the left sidebar under Parts.
Select the part that you need to delete. On the parts details page, select Delete in the upper right corner.
Deleting a part will remove the part from the list of available parts when adding to a ticket.
Historical data of deleted parts used on tickets will be saved and visible.
Inventory of the deleted part that exists on open tickets will remain applied to the ticket unless deleted from the ticket.
To bulk delete parts, go to the Part List in the left sidebar under the Parts section.
Check the boxes next to the items you want to delete, and then click the "Delete" button.
Only users with the 'Manage Parts' permission can perform bulk deletions.
If a part has an Inventory, it can still be deleted.
If a part is connected to a ticket, it will be deleted. However, it will still be listed on the ticket, but with the status in parentheses (Deleted).
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Hannah Bailey - Director, Customer Engagement