When enabled for their roles, agents and administrators can also add video recordings directly on their current working tickets. To do so, begin by clicking on the Record button below the Ticket Progress section on any ticket currently In Progress.
This will open up the video recording tool. From here, you can:
Name your recording
Select an audio and video source
Take a screenshot
Record your video
When you click on Start Recording, you will be prompted to select which screen you wish to record on. Once selected, the video recording will begin immediately.
After recording your video, the file will automatically attach to a new comment box. Fill in your additional text details and click Add Comment to complete the process.
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Hannah Bailey - Director, Customer Engagement