Yes! You can access a list of all tickets submitted by a specific user, regardless of whether they were submitted directly or on behalf of another user. To do this, simply use the ‘Submitted By’ filter to specify the user you’re interested in, and the ‘On Behalf Of’ filter to capture tickets submitted on someone else's behalf. These filters are accessible in the rules engine and the ticket grid of any module, enabling you to efficiently track and manage ticket submissions based on user activity.
---
Hannah Bailey - Director, Customer Engagement