Incident IQ’s ad-hoc parts provide the possibility to add parts to the work order that are not a part of the parts catalog. This saves time on adding them to the catalog where admin involvement is required and gives the opportunity to resolve work orders on the fly.
For technicians, the possibility to add an ad-hoc part to the work order allows for a quick resolution of a work order without a need to contact the platform admins to create any new parts to be added to the parts catalog.
Please note that this feature has to be enabled by your district's iiQ administrator.
To add an Ad Hoc part to a ticket, select the PART button under the ticket progress section.
Next, search for the specific part. If you're unable to find the part, select the +Ad Hoc Part in the bottom left corner.
After selecting +New AD Hoc Part, you will need to enter the following:
* Required
Part Name*
Quantity*
Unit Cost*
Purchase Order
Notes
Once saved, the Ad Hoc Part is added to the ticket, and the cost is reflected in the Parts Cost total.
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Hannah Bailey - Director, Customer Engagement