Adding and Deleting Parts within Tickets

When enabled by your district, the parts feature in Incident IQ allows you to add parts to tickets quickly. Select Part in the bottom-left corner of the Ticket Progress window when working a ticket.

In the Add Parts to Ticket pop-up window, search for the part by entering the part's name or part's number, select the part, and click Continue.

If the part is in stock at the same location as the ticket, it will automatically be applied. If the part is out of stock at the location of the ticket, you have the option to select the part from another location. (Only if you have the correct permissions to work tickets at those other locations.)

Next, enter the part quantity, add notes if needed, and click Add Part to Ticket.

The Part Summary table will be added to the ticket and the Timeline section.

Repeat the same steps for additional parts to appear in the Parts Summary table. All part costs are automatically calculated together and displayed under the summary table.

To delete a part after it is added to the ticket, select the gear icon above the part on the timeline and then Delete. In the pop-up, select Yes to delete the activity from the ticket.

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Deborah Prosser - Community Manager