Ticketing Workflow Configuration
Everything Admins need to know to configure Ticketing Workflows.
25 articles
Advanced Options
A more in-depth look at additional Ticketing Workflow options for Admins.
- Service Level Agreements (SLA)
- Setting up Email to Ticket Functionality
- Supported Variable Data Points
- Allow requestors to use screen recorder when submitting a ticket
- FAQ - Can more than the response and resolution times be tracked on tickets with an SLA?
- Required Ticket Actions
- Creating and Managing Surveys
- Ticket Templates
- Quick Tickets - Creating and Managing
Basics
An introductory look at Asset Management for Admins.
- Rules Engine - Tickets
- Rule Engine - Users
- Managing Resolution Actions
- Knowledge Base within Your iiQ Platform
- Remote Support Ticketing App - Installing and Managing
- Installing Learning Applications
- FAQ: Can you add comments to tickets using the rules engine?
- Issues - Creating and Managing Custom Issues
- Ticket Assignment Rules - Round Robin & Most Available Team Member
Labor Types & Labor Rates
Everything Admins need to know about Labor Types & Rates.