Core Functionality: Allows users to submit tickets via email as a secondary method, in addition to the web portal.
Email Address Configuration
Default Format: Tickets can be sent to an address in the format: tickets@[district Incident IQ domain].
Customization: You can change the username or set up rules for other email addresses, following the standard: [desired username]@[district Incident IQ domain] (e.g., SIS@happyschools.incidentiq.com).
Required Site Options
Configuration is managed in Site Options for specific features:
Feature | Site Option Requirement |
Email Forwarding (from an existing email) | Disable ‘Strip Email Signatures and Forwarded Content’ site option. 
|
Guest/Remote Ticket Submission (users without accounts) | Enable ‘Allow Remote Support Tickets via E-mail’ AND set a ‘Remote Support Ticket E-mails - Default Location’. 
For HRSD and Facilities, please make sure that "Allow Remote Support Tickets via E-mail" is activated and that "Remote Support Ticket E-mails - Default Location" is chosen in Ticketing Site Options, so email-to-ticket works. |
Customize Notification "From" Address | Update the ‘Email Notification “From” address’ field. 
|
External Email Forwarding Setup
If your district uses an existing email address for tickets, you must configure forwarding to your new iiQ district email address. This also requires setting up an account for the forwarding address and sending a request to iiQ to allow its use.
External Provider Guides:
Processing Note: Settings may take a few hours to take effect