Labor Rate Filters
Labor filters can show how much total labor time or total labor dollar value was used on tickets. There are three filters for Labor:
Labor Type
Ability to filter in Ticketing Views
Total Labor Cost
Ability to filter in Ticketing Views and Asset Views
Total Labor Time
Ability to filter in Ticketing Views and Asset Views
The Total Labor Cost filter uses comparable operators to show tickets or assets based on a specified dollar amount of labor.
The Total Labor Time uses comparable operators to show tickets and assets based on a specified number of hours of labor.
The Labor Types filter shows tickets with a specified labor type.
Labor Columns in Custom Views
When creating a custom view, you can add additional columns regarding Labor.
The Columns tab allows you to add/delete/sort the order of columns that will be visible in the grid. There are columns related to Labor:
Cost of Labor (exportable data to csv)
Ticket Views - labor logged on a single ticket
Hourly Rate
Ticket Views
Ticket Labor Notes (exportable data to csv)
Ticket Views
Labor Performed By (exportable data to csv)
Ticket Views
Labor Performed Date (exportable data to csv)
Tickets Views
Labor Summary (exportable data to csv except total labor time and cost)
Ticket Views
Labor summary contains the following data:
Date & Time, Person, Labor Time, Labor Rate/hr, Total Labor Time, and Total Labor Cost
The image above reflects the information a user with the ‘Manage Labor Rates’ permission will see.
If a user doesn’t have the Manage Labor Rates permission, they will see the following information on the grid column and export:
Date Labor was performed
The person who completed the labor
Time
Labor Time (exportable data to csv)
Ticket Views - labor time logged on a single ticket
Labor Type (exportable data to csv)
Ticket Views
Total By Type
Ticket Views
Total Labor Cost (exportable data to csv)
Asset Views - total cost of labor logged on all tickets ever created for an asset
Total Labor Time (exportable data to csv)
Asset Views - total labor time logged on all tickets ever created for an asset
The lower screenshot is an excellent example of a labor and parts cost-related custom ticket view with the relevant columns visible. This view can be exported to CSV if necessary by clicking Export in the top right corner.
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Hannah Bailey - Director, Customer Engagement