Administrators can create a custom field, allowing requestors to use the video recording feature when submitting tickets. Once the Screen Recorder app is installed, a new custom field type appears for selection: Screen Recording.
When creating this custom field, you can opt to make it required.
Once this custom field has been created, it can then be applied to all, or some, ticket types in the Tickets tab.
When submitting tickets that match the filter criteria of your custom field, you will see the video recording tools appear directly on the final page of ticket submission. Additionally, to make this easier on users who may be unfamiliar with this feature, instructions on how to utilize this field will appear below the field name.
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Hannah Bailey - Director, Customer Engagement