To create a custom Labor Type, navigate to the left navigation under Admin > Labor Types. Users with the correct permissions have the ability to manage different labor types and create new custom labor types. There are three out-of-the-box labor types: Weekend, Standard, and Overtime. After setting up labor types, you have the option to apply them to Agent/Admin user profiles.
To add a new labor type, click on +Add Labor Type top right corner.
In the New Labor Type form, enter the name of the new labor type and click Save.
The new labor rate type will be saved and will be available to apply on user profiles.
Labor Type is filterable in ticket or user views. Also, can add a column for Labor Type. This is a great feature when building out custom views.
---
Hannah Bailey - Director, Customer Engagement