Incident IQ

Knowledge base guides for managing ticket submissions

Ticket Submission

How to Access and Manage Your Tickets

How to Submit a Ticket

Submitting a Ticket for Another User or Location

Submitting a Ticket With Quick Tickets

Reopening Closed Tickets

Responding to Tickets in Comments and Email

How to Favorite and Unfavorite an Asset

Submitting a Ticket with AI Ticket Assistant

Requestors can use these guides to learn everything about submitting and tracking tickets.

Submitting & Tracking Tickets

iiQ Events - New User and New Organization

iiQ Events - New User and Part of an Existing Organization

iiQ Events - Existing User but Different/New Organization

iiQ Events - Existing User and Existing Organization

FAQ - When is the organization required when requesting an event?

Knowledge base guides available for the various processes involved in requesting events.

Process of Requesting Events

Submitting a Ticket with iiQ Resources

Knowledge base guides for Resource Requests.

Resource Request

Submitting Tickets Through My Classes

Asset Check-In/Out Through My Classes

Verifying Assets Through My Classes

Resource Assets Check In/Out Through My Classes

Everything you need to know about asset Check-in/Out and submitting tickets on behalf of your students.

My Classes

How do I change my assigned classrooms?

FAQ - Can I respond to a ticket via email?

FAQ - How do I attach a file/picture to a ticket?

FAQ - How do I add a comment to a ticket?

FAQ - How do I favorite an asset?

FAQ - Can I add multiple devices to one ticket?

Frequently Asked Questions specifically for requestors.

FAQs

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

iiQ Community

iiQ Academy

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