Incident IQ

This section is for teachers, students, and other Requestors using Incident IQ.

Requestor Guides

Knowledge base guides for getting started.

Getting Started

Logging into Incident IQ

Dashboard Overview

Managing Your Profile in Incident IQ

Managing My Notifications

Resetting My Password

Using the Knowledge Base

How to Approve or Deny Requests

Deployment Batch Check-In & Check-Out

The following guides contain information about navigating your dashboard and profile settings.

Login & Dashboard Navigation

Knowledge base guides for managing ticket submissions

Ticket Submission

How to Access and Manage Your Tickets

How to Submit a Ticket

Submitting a Ticket for Another User or Location

Submitting a Ticket With Quick Tickets

Reopening Closed Tickets

Responding to Tickets in Comments and Email

How to Favorite and Unfavorite an Asset

Submitting a Ticket with AI Ticket Assistant

Requestors can use these guides to learn everything about submitting and tracking tickets.

Submitting & Tracking Tickets

iiQ Events - New User and New Organization

iiQ Events - New User and Part of an Existing Organization

iiQ Events - Existing User but Different/New Organization

iiQ Events - Existing User and Existing Organization

FAQ - When is the organization required when requesting an event?

Knowledge base guides available for the various processes involved in requesting events.

Process of Requesting Events

Submitting a Ticket with iiQ Resources

Knowledge base guides for Resource Requests.

Resource Request

Submitting Tickets Through My Classes

Asset Check-In/Out Through My Classes

Verifying Assets Through My Classes

Resource Assets Check In/Out Through My Classes

Everything you need to know about asset Check-in/Out and submitting tickets on behalf of your students.

My Classes

How do I change my assigned classrooms?

FAQ - Can I respond to a ticket via email?

FAQ - How do I attach a file/picture to a ticket?

FAQ - How do I add a comment to a ticket?

FAQ - How do I favorite an asset?

FAQ - Can I add multiple devices to one ticket?

Frequently Asked Questions specifically for requestors.

FAQs

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

iiQ Community

iiQ Academy

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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