This article provides step-by-step instructions for requestors (students, faculty, and staff) for submitting a ticket.
Submitting a Ticket for Another User
To submit a ticket on behalf of another user:
Open the Ticket Submission Page: Navigate to the page where you initiate your request.
Access User Selection: Click on the User Icon located near the top left of the page.
Select the User: Search for and select the specific user for whom you want to submit the ticket.
Confirm Selection: Your name will be replaced by the selected user’s name. When you complete and submit the ticket, it will be processed on that user's behalf.
Submitting a Ticket for Another Location
To submit a ticket for a different location:
Open the Ticket Submission Page: Navigate to the page where you initiate your request.
Access Location Selection: Click on the Location Icon located near the top left of the page. This opens the list of locations at your school.
Select the Location: Search for and choose the new location from the list provided.
Confirm Selection: Your default location will be replaced by the new selection. When you complete and submit the ticket, it will be routed to the new location.