Submitting a Ticket for Another User or Location

This article provides step-by-step instructions for requestors (students, faculty, and staff) for submitting a ticket.

You can submit a ticket on behalf of another user by clicking on your user icon near the top left of the ticket submission page.

This will open the user selection page. From the list displayed, you can search for and select the user for whom you want to submit the ticket.

You will now see your name replaced with the user you selected. When you complete the ticket submission process, it will be submitted on behalf of the user you’ve chosen.

To submit a ticket for another location, click on your location icon near the top-left of the ticket submission page. This will bring up a list of locations at your school.

This will take you to the location selection page. From the list displayed, you can search for and choose a new location.

You will now see that your default location has been replaced with your selected location. When you complete the ticket submission process, it will be submitted to the new location.

---

Hannah Bailey - Director, Customer Engagement