Favoriting an Asset
Favoriting assets is designed to make ticket submission faster for devices you usually use by cutting out the asset identification steps. Navigate to the left sidebar and select My Assets.
On the My Assets page, you will see all the assets that are assigned to you. Select Add Favorite top right corner to add additional assets.
One of the easiest ways to find generic assets, such as software, is to type the asset’s name into the search bar. When you’ve found the asset in question, click the star icon the top right corner of the asset.
Let’s suppose you are looking for more specific assets. Using the Search drop-down menu to the right of the search bar, you can lookup devices based on the following criteria
By Room #: If your district has included room numbers on assets, you can use this option to see what assets have been assigned to your room.
By Serial #: If you have your device’s asset number (generally located on the rear or bottom of most devices), you can search for it specifically using this option.
By Asset Tag: If your district uses asset labels, you can use this option to search for the specific device in question.
Whenever you add a new asset to your favorites, the Favorites/Linked Assets page will update to reflect this addition. On My Asset page, you will see the new asset that you favorited. This will also show on your dashboard under the Quick Ticket & Favorite Assets section.
Unfavoriting an Asset
You can unfavorite assets in Incident IQ simply by selecting the orange star on the top right of any asset icon.
From here, a confirmation window will appear asking if you are sure that you want to unfavorite the asset. Select Yes to confirm.
Viewing Asset Details
You can view an asset’s details in Incident IQ by selecting the asset in question on the Favorites/Linked Assets page.
You can access general information such as asset tag, manufacturer, model, location, owner, and an activity timeline.
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Hannah Bailey - Director, Customer Engagement