To install the video recording feature in Incident IQ, select Incident IQ Apps > Browse from the left navigation bar. On the app browser, scroll down to the Utilities section and click Screen Recorder.
The Screen Recorder app is only available in the Ticketing Module.
On the Screen Recorder Details page, click Install near the top left of the screen to open the app installer page and complete the installation process.
After completing the installation, all agents and admins can access Screen Recorder. If requestors need access to Screen Recorder, you will have to create a custom field when submitting tickets. Please see the help guide, Allow Requestors to Use Screen Recorder when Submitting a Ticket.
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Hannah Bailey - Director, Customer Engagement