Incident IQ

For Support Scheduler to appear when working tickets: 

The ticket must be started and can not be in a closed state.

The user logged in must be either the requestor or the assignee.

The user logged in can not be both the requestor and the assignee. 

1. The ticket must be started and can not be in a closed state.
2. The user logged in must be either the requestor or the assignee.
3. The user logged in can not be both the requestor and the assignee. 

Hannah Bailey - Director, Customer Engagement

FAQ - Why do I not see Support Scheduler on some tickets?

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

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