The Exchange Asset feature is utilized to quickly swap devices out on tickets where the ticket requestor needs an immediate replacement. As such, this option only appears when the ticket meets the following conditions:
The ticket must be submitted for a specific device and not just a model or model category
The asset on the ticket must be assigned to a user
The asset must not be marked as “Read Only”
The asset on the ticket must be verified
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Hannah Bailey - Director, Customer Engagement