FAQ - How do I enable write back actions to deprovision and disable devices with Google Devices integration?

The Device Action features allow districts to disable, re-enable, and de-provision Google Chromebook devices directly from the asset details page in Incident IQ. To enable this feature, you will need to make changes in both the Google Device integration and user permissions.

First, begin by navigating to the Google Devices app management page by clicking on Incident IQ Apps > Manage in the left navigation bar, then clicking on Manage on the app listing.

Once on the Google Device Management page, click on the General Settings tab.

At the bottom of the General Settings tab, you will find the Additional Write data back option section. Check the box next to Write device status to Google to enable status to write back in Incident IQ. Click Save.

A re-authentication is required when enabling this write-back functionality. Click Ok and log in to your Google account to re-authenticate. The system will then ask if you want to give the user account reading your Google device information the ability to write back Google device data. Click accept.

Once you have enabled it, you will need to give the user or users that will utilize this feature the permissions to do so. This can be done by either enabling the permission directly on a user’s permissions page or applying it to a group of users through a custom policy. These permissions can be found under the General > App Specific section and include:

Once the above steps have been completed, admins and agents with the Write Device Status permission can disable, re-enable, deprovision, and reprovision devices directly on the asset’s details page.

When selecting Deprovision within iiQ, you will then need to choose from the following Google Device quick actions:

These actions align with the action when deprovision within google:

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Hannah Bailey - Director, Customer Engagement