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FAQ - How do I enable write-back actions to deprovision and disable devices with Google Devices integration?

The Device Action features allow districts to disable, re-enable, and de-provision Google Chromebook devices directly from the asset details page in Incident IQ. Enabling this feature requires changes in both the Google Device integration settings and user permissions.

Step 1: Configure Integration Settings

  1. Navigate to the Google Devices app management page by clicking Incident IQ Apps > Manage in the left navigation bar.

  2. Click Manage on the app listing.

  3. Select the General Settings tab.

  4. Navigate to the Additional Write data back option section.

  5. Check the box next to Write device status to Google to enable write-back functionality.

  6. Click Save.

Step 2: Re-Authentication

  1. Click Ok when prompted to re-authenticate the write-back functionality.

  2. Log in to your Google account.

  3. Accept the prompt to grant the user account the ability to write back Google device data.

Step 3: Configure User Permissions

Enable the required permissions for specific users or groups via a custom policy. These are located under the General > App Specific section:

  • Deprovision Device (Includes the following quick actions: Different Model Replacement, Retiring Device, Same Model Replacement, Upgrade Transfer)

  • Disable Device

  • Enable Device

  • Wipe Device

Step 4: Using Device Actions

Once the configuration is complete, admins and agents with the Write Device Status permission can perform the following actions directly on the asset’s details page:

  • Disable

  • Re-enable

  • Deprovision

  • Reprovision

When selecting Deprovision within Incident IQ, choose from the following options (these align with actions when deprovisioning within Google):

  • Different Model Replacement: Use when upgrading or replacing your device with a newer model of the same device.

  • Retiring Device: Use when reselling, donating, or permanently removing the device.

  • Same Model Replacement: Use when a hardware issue is encountered on a device, and it is being replaced with the same model or a like model by a repair vendor/manufacturer.

  • Upgrade Transfer: Use if you replace your Cloud Ready devices with Chromebooks within one year.

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