The Workspace ONE integration app is designed to allow school districts to create, manage, and automatically assign student assets in Incident IQ by utilizing Workspace ONE asset data. In addition, this integration with Incident IQ also allows agents and admins to view an asset’s metadata in one convenient location. This includes basic device information, OS and firmware versions, and other data agents, which may be helpful while working on a ticket.
To install the Workspace ONE integration, click Incident IQ Apps > Browse on the left sidebar. Next, under the Asset Management section, click on Workspace ONE.
From here, select Install and follow the steps to complete the installation.
Once installed in Incident IQ, you must click on Manage App Settings.
Next, under the General Settings tab, you will need to allow access to your Workspace ONE asset data by entering the following Workspace ONE information:
Base URL
Username
Password
Access Token
Next, you will need to run a sync. Navigate to the Overview Tab and click Start Full Sync. This will accomplish the following:
Establish a connection between Incident IQ and Workspace ONE asset information.
This allows Incident IQ to see what models are available in your Workspace ONE. It is necessary to set up automatic asset creation.
