The Cisco Meraki MDM integration app is designed to give school districts the ability to create, manage, and automatically assign student assets in Incident IQ by utilizing Cisco Meraki asset data. In addition, this integration with Incident IQ also allows agents and admins to view an asset’s metadata in one convenient location. This includes basic device information, OS and firmware versions, and other data agents, which may be helpful during working on a ticket.
Installing Cisco Meraki MDMs
To install the Cisco Meraki MDM integration, click Incident IQ Apps > Browse on the left sidebar. Next, under the Asset Management section, click on the Cisco Meraki MDM.
From here, select Install and follow the steps to complete the installation.
Once installed in Incident IQ, you must click on Manage App Settings.
Next, under the General Settings tab, you will need to allow access to your Cisco Meraki MDM asset data by entering the following Cisco Meraki MDM information:
API Key
Network ID
Next, you will need to run a sync. Navigate to the Overview Tab and click Start Full Sync. This will accomplish the following:
Establish a connection between Incident IQ and Cisco Meraki MDM asset information.
Allows Incident IQ to see what models are available in your Cisco Meraki MDM. This is necessary to set up automatic asset creation.
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Reesa Azar- Community Manager