The Microsoft Intune integration app is designed to give school districts the ability to create, manage, and automatically assign assets to students in Incident IQ by utilizing Intune asset data. In addition, this integration with Incident IQ also allows agents and admins to view an asset’s metadata in one convenient location. This includes basic device information, OS and firmware versions, and other data that agents may find helpful while working on a ticket.
Installing Microsoft Intune
To install the Microsoft Intune integration, begin by clicking on Incident IQ Apps > Browse on the left sidebar. Next, under the Asset Management section, click on Microsoft Intune.
From here, select Install and follow the steps to complete the installation.
Once installed in Incident IQ, you must click on Manage App Settings.
From here, you will need to authorize Incident IQ with an account in Microsoft Intune that can read and write data in the system to complete the installation process.
Next, you will need to run a sync. Navigate to the Overview Tab and click Start Full Sync. This will accomplish the following:
Establish a connection between Incident IQ and Microsoft Intune asset information.
Allows Incident IQ to see what models are available in your Microsoft Intune. This is necessary to set up automatic asset creation.
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Hannah Bailey - Director, Customer Engagement