The Jamf School integration app is designed to give school districts the ability to create, manage, and automatically assign student assets in Incident IQ by utilizing Jamf asset data. In addition, this integration with Incident IQ also allows agents and admins to view an asset’s metadata in one convenient location. This includes basic device information, OS and firmware versions, and other data agents may find helpful while working a ticket.
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Installing Jamf Schools
To install the Jamf School integration, begin by clicking on Incident IQ Apps > Browse on the left sidebar. Next, under the Asset Management section, click on Jamf School.
From here, select Install and follow the steps to complete the installation.
Once installed in Incident IQ, you must click on Manage App Settings.
Next, under the General Setting tab, you will need to allow access to your Jamf School asset data by entering the following Jamf School information:
Network ID - This can be found by selecting Devices > Enroll Device(s) within Jamf School.
API Key - This key can be found or a new one generated by clicking on Organization > Settings > API within Jamf School.
Instance Url - The URL used to access your Jamf School instance.
Next, you will need to run a sync. Navigate to the Overview Tab and click Start Full Sync. This will accomplish the following:
Establish a connection between Incident IQ and Jamf School asset information.
Allows Incident IQ to see what models are available in your Jamf School. This is necessary to set up automatic asset creation.
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Hannah Bailey - Director, Customer Engagement