This guide explains how to access and manage your user profile in Incident IQ. Learn how to update your profile picture, change your assigned classroom, and reset your password. If you need to change your core account information, you will need to contact your district's IT administrator.
Best Practices for Profile Management:
Regularly review your assigned classroom to ensure it is accurate, especially if you have moved rooms.
Keep your password recovery questions up to date to easily reset your password if you forget it.
If you see any incorrect information on your profile, such as your name or email, always contact your local IT administrator to have it corrected.
Managing Your Profile Page
To access your Incident IQ profile, click on your username at the top-right corner of any page and select My Profile.
Changing your Profile Picture
From your profile page, select Change Picture, located underneath your current profile image. Choose the image file you want to upload from your computer and click Open.
Changing your Assigned Classroom
You can change your assigned classroom from the Assigned Rooms section of your profile page. Use the search bar to add or delete rooms as needed. Once you are done, select Save Assigned Rooms to update your information.
Changing your Account Password
If your school district uses the Password Assistant app, the Change password option will appear in the Password Reset History section.
Depending on your district's settings, you can reset your password or set and edit your password recovery questions. You can also review your password reset history.
If you have trouble changing your password, please contact your local IT administrator for assistance.
Changing your Account Information
In most cases, Requestor-level users cannot change their account information due to district settings or system integrations. Please contact your local IT administrator for assistance if you find an error with the information you have displayed.
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Hannah Bailey - Director, Customer Engagement