Guide Overview
Incident IQ applications are designed to make integrating Incident IQ and systems you already use, such as Infinite Campus, as simple as possible for administrators. Beyond that, apps also intend to add additional functionality to Incident IQ by integrating key features from external applications to enhance your user experience. This guide provides a brief overview of Incident IQ Apps and how to access app management.
Browsing Incident IQ Apps
Administrators can access all available Incident IQ Apps by selecting Incident IQ Apps > Browse from the left navigation bar. This will take you to the Incident IQ Apps page. You can view all of the available apps currently available for installation.
Additionally, as highlighted below, any currently installed app will have a checkmark on the top right of the app icon.
Managing Incident IQ App
Administrators can access app management by selecting Incident IQ Apps > Manage from the left navigation bar. This will take you to the Installed Apps page. You can access an app by choosing the Manage page or Remove an app entirely.
Important Note: Due to the nature of some applications, you may be prompted to contact an Incident IQ representative to delete an app. This is done to protect any user and/or asset data that syncs with the app in question and ensure that there are no accidental deletions.
Data Mapping
Data mapping allows you to determine which app each data field will use to populate and update information in Incident IQ. This mapping is for user and asset mapping. To access your Incident IQ data mapping settings, click Incident IQ Apps on the left sidebar and then Manage. Next, select the Data Mapping tab.
You can select what integration maps to each data field in iiQ. You can uncheck any selection if you do not want the data field to populate in Incident IQ. You can also leave the app mapping field blank if you currently do not want to set a data field integration at this time.
Data mapping allows districts to set their preferred source of truth for each field. Whichever app is set as the preferred app will be the only integration allowed to update the field.
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Hannah Bailey - Director, Customer Engagement