Network Whitelisting Requirements
To ensure optimal functionality of the platform, the following URLs must be whitelisted in your district:
[custom.intercom.help](https://custom.intercom.help)
[us.intercomhelpcenter.com](https://us.intercomhelpcenter.com)
*.intercomhelpcenter.com
*.intercom.help
*.intercom.io
*.intercom-messenger.com
*intercomcdn.com
*intercomusercontent.com
Important: Only users with the iiQ Admin role are authorized to submit support tickets or use the "Ask a Question" feature via the iiQ Support Bot.
How to Submit a Support Ticket (via Support Bot)
Launch: Select "Create a Ticket" in the iiQ Support Bot.
Input: Complete the prompted fields, including issue details, account information, and error messages.
Track: Monitor your ticket progress in the "Home" section of the Bot for updates.
Alternative Support Methods
Email: Send requests to support@incidentiq.com.
Phone: For direct assistance, call (866) 899-9169.
Status Page
We strongly encourage you to subscribe to the official status page: https://status.incidentiq.com/.
Benefits: Receive real-time notifications regarding service interruptions, critical issues, or scheduled maintenance.
Community Engagement: Open Office Hours
Open Office Hours are collaborative sessions designed to connect you with peers and our staff to optimize workflows and troubleshoot.
How to join: Register via the events page.