To ensure optimal functionality, please whitelist the following URLs in your district:
[custom.intercom.help](https://custom.intercom.help)
[us.intercomhelpcenter.com](https://us.intercomhelpcenter.com)
*.intercomhelpcenter.com
*.intercom.help
*.intercom.io
*.intercom-messenger.com
*intercomcdn.com
*intercomusercontent.com
Only users with the **iiQ Admin role** can submit iiQ support tickets or utilize the "Ask a Question" feature through the iiQ Support Bot.
Submitting New Support Ticket Process
To create a support ticket:
Select "Create a Ticket" in the iiQ Support Bot.
Complete the prompted fields, which may include your issue details, account information, and error messages.
After submission, track your ticket in the Home section of the Bot for any updates.
Remember, only users with the **iiQ Admin Role** can submit support tickets via the bot.
Alternatively, you can email support@incidentiq.com for support ticket submissions.
Call Support: If you prefer to speak directly with a member of our support team, please call (866) 899-9169.
Status incident page: https://status.incidentiq.com/
We strongly encourage you to subscribe to our status page. This will allow you to access live status updates and receive notifications about service interruptions, critical issues, or scheduled maintenance for the platform. Stay informed and proactive!
Open Office Hours
If you're looking for a way to connect with peers and discuss workflow optimizations, we invite you to register for our Open Office Hours. This is a collaborative space where our team and community members share best practices and troubleshoot issues together. It's an excellent opportunity to have your questions answered not only by our staff but also by experienced users who utilize the product daily.
To register, head to the events page!