External Event Registration allows districts to set up and provide the ability for non-incident IQ users to submit an event request by specifying the necessary event details and selecting an available room/location for a future event. The external requestor can provide the needed information without having to create an account.
External requestors will be able to go to a specific public URL, log in to the system using the Verification Code and complete the Event Request Form.
When testing, it is recommended to open an incognito window. This allows our system to identify you as a "guest" user.
Permissions
iiQ Events' guest policies must now include TWO items for users to effectively utilize Remote Event Ticketing.
Applies To > Is External Requestor = Yes
Permission Option: Log in to Incident IQ
Setting Up Remote Event Ticketing
From the left navigation, access Ticket > Remote Event Ticketing.
Enter the initial form details:
Name* - This is a required field and will be used in the creation of the public link / URL. |
Remote Support Enabled - Toggle is defaulted to on. When on, the form is activated as publicly accessible at the link created in the form. This toggle can be used to disable or re-enable the Remote Event Ticketing feature. |
Ticket Created Message - This is the confirmation message that will display for the user upon successful submission of a ticket. |
Internal Notes / Usage - Information in this field is for internal use only and will not be displayed for the external requestor. This field can be used to provide additional detail on what/how the ticket submission should be utilized. |
Fallback Location* - Required field. An admin can select any district or can create a "Default_NoLocation" Location and select it from the drop-down. This field is necessary as it is used when the system creates a "Guest No Access" user when they enter their name and email address. |
Starting Point: Ticket Type - The remote event ticketing form is limited to use the Event Reservation ticket type. This ticket type will be auto-enabled for external requestors when the form is saved. |
Starting Point: Issue - The remote event ticketing form will not specific an issue type since it defaults to using the event reservation ticket type. |
Publishing Settings / Public URL: Public link/URL - This is the URL that will be used for external event registrations. This link can be copied and used on a school district’s website to provide external requestors a quick and easy method of access to this feature. |
Publishing Settings / Public URL: Short Code - This is a unique identification code that is generated when the Remote Event Ticketing Form is saved for that District and Product. |
Publishing Settings / Public URL: Preview - The preview buttons provide visibility to what the registration page will look like to guest users and how the rest of the support form will appear. |
Custom Fields: Settings - The Remote Event Ticketing feature supports the use of custom fields. These are set up the same way as the normal ticketing process and can be accessed by clicking Manage Custom Fields.
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Additional Options
Additional ticket details can be accessed in the Options tab.
Once the form is complete and Save Remote Event Form is clicked, the link can be copied and used on the district’s webpage to provide external requestors access to the form.
Support URL: This is an optional field, can be used to enter a URL address for where users can access additional support in the top right corner of the remote support ticket submission page.
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Additional Link Title: This is an optional field, can be used to enter a title for an additional link in the upper right corner of the guest form underneath the Support URL. |
Additional Link URL: This is an optional field, can be used to enter a URL address for an additional link in the upper right corner of the guest form underneath the Support URL.
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Customizing the Remote Event Ticketing Logo
Incident IQ administrators can customize the logo at the top of the Remote Event Ticketing page by selecting Administration> Site Options from the left navigation.
If a logo has been updated in site options for another product (e.g. Ticketing), the logo will appear on the Remote Event Ticketing form. If a logo has been updated in both Events and Ticketing the logo in the Events module will override the Ticketing logo on the Remote Event Ticketing page.
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Hannah Bailey - Director, Customer Engagement