The iiQ mobile app does not support creating Problem Tickets. To display on the mobile app, Problem Tickets must be created in the web application.
On the web application, there is an action to resolve the Incident Tickets related to the Problem Ticket. This is currently not supported on the mobile application; each related Incident Ticket must be closed individually within the iiQ Mobile App.
On the Left-Hand Nav under Tickets, you will see "Problem Tickets." Selecting this option will navigate the user to a page listing Problem Tickets.
You will need to select a Problem Ticket to review ticket details.
To work on a Problem Ticket, navigate to the Progress tab. You can Start a Ticket, Cancel a Ticket, or Comment on a Ticket.
Once the ticket is started, additional steps will be provided under the Progress tab.
Other actions are available during the process of resolving a Problem Ticket.
Parts: Allows the user to add parts necessary to resolve the issue and the Problem Ticket
Actions: Add actions taken when resolving the root cause of the Problem Ticket. These actions will be listed under Performed Actions.
Shortcuts: Add shortcuts to the ticket.
Comments: Add comments to the problem ticket
Once all actions are completed, select and hold Hold to Resolve.
Once the Hold to Resolve progress bar reaches complete, select how the ticket was Resolved.
The Problem Ticket is now considered resolved. The Info tab will display the ticket status.
Alternatively, navigate the Problem Tickets screen to see the updated ticket status.
On the web application, there is an action to resolve the Incident Tickets related to the Problem Ticket. This is currently not supported on the mobile application; each related Incident Ticket must be closed individually within the iiQ Mobile App.