Incident IQ

The following guide outlines the various custom fields that can and cannot be edited within the iiQ Mobile App.

Important: In iiQ Facilities, tickets are called work orders. ​​​​​​

All the following fields can be viewed on mobile, whether they contain a value or are empty.

SUPPORTED: You can edit the value on mobile.

UNSUPPORTED: The field is still viewable, but when you tap on it to edit, a message will appear on the screen.

Hannah Bailey - Director, Customer Engagement

iiQ Mobile App - Supported Custom Fields

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Custom Fields	Ability to Edit (Supported or Unsupported)
Address	Supported
Asset Funding Source	Supported
Asset Status	Supported
Confirmation Message	Supported
Date	Supported
DateRange	Supported
DateTime	Supported
DetailsSection	Supported
File Attachments	Unsupported
FileUpload	Supported
IIQ Asset	Supported
IIQ Change Request	Supported
IIQ Form Submission	Unsupported
IIQ Issue	Supported
IIQ Location	Supported
IIQ Model	Supported
IIQ Site	Unsupported
IIQ Ticket	Supported
IIQ User	Supported
Image Upload	Supported
Information	Supported
IPAddress	Unsupported
Mark as containing protected student information	Unsupported
MultilineText	Supported
MultiSelect	Supported
None	Supported
Number	Supported
NumberRange	Supported
NumberSlider	Unsupported
OnOff	Supported
Phone	Supported
Resolution Action	Supported
RichText	Supported
Role Toggle	Unsupported
ScheduleSelector	Supported
Screen Recording	Unsupported
Select	Supported
Text	Supported
Ticket Labor	Supported