Creating the Model
Unlike some other systems, Incident IQ treats a manufacturer and a model as two separate data fields. Administrators can create Models by clicking Administration > Models in the left navigation bar, taking you to the Models page, click Add Model in the top right of the screen.
When creating a new model, you must specify a manufacturer independently of the model name.
Once the new model is created, most users will not see much of a difference in functionality because the system automatically groups these two fields when users:
Search for a model by name during asset imports or when creating single assets
View default asset views
Export data from the system
Access default model searches in asset views and exports
However, since these are two independent and filterable fields, this allows agents and administrators the flexibility to filter views and data exports based on a particular manufacturer. For instance, if you want to view all the Dell devices in the system, you can search for them by applying a filter based on the manufacturer.
Agents and administrators can also set up custom views and data exports to show this data as the default combined Model + Manufacturer column or separate them into individual Model and Manufacturer columns if needed.
Adding a New Manufacturer
From time to time, you may come across an asset manufacturer that Incident IQ does not already have. In these cases, administrators can create New Manufacturers by clicking Administration > Manufacturers in the left navigation bar, taking you to the Manufacturers page. Click Add Manufacturer in the top right of the screen.
In the fly-out window, you will need to provide the following information:
The manufacturer's name
An icon (optional, used if no logo is provided)
An image file of the logo (optional)
If you are using multiple modules in Incident IQ, you can select the product visibility of your new asset type. This allows you to selectively enable and disable the availability of manufacturers by product module when creating and editing models. Once saved, your asset type should be available for immediate use.
Editing an Existing Manufacturer
Administrators can edit existing manufacturers by clicking Administration > Manufacturers in the left navigation bar.
If you are editing a default manufacturer, the only option available for editing is product visibility.
Search for manufacturers under the All Manufacturers tab to see if the current manufacturer's visibility is disabled to avoid duplicates
If it is not a default manufacturer, in addition to the product visibility, you will also be able to edit the following fields of information:
The manufacturer's name
The icon (used if no logo is provided)
The image file of the logo
Bulk Delete Manufacturers
Bulk actions are available for Manufacturers in the list view, allowing users to delete multiple items at once instead of one at a time.
The Bulk Select and Delete action is accessible on the Enabled Manufacturers and All Manufacturers tabs. Select the Manufacturers and then Delete from the action toolbar.
You cannot delete a Manufacturer if:
The Manufacturer is on Incident IQ’s Catalog.
The Manufacturer is currently associated with an asset (deleted or active) in the current product.
If the asset type is associated with any assets in other products, it will be disabled for the current product instead of being deleted.
The Manufacturer is currently associated with ticket data.
If the asset type is associated with any tickets in other products, it will be disabled for the current product instead of being deleted.
If the Manufacturer is enabled in another product, it will be disabled for the current product instead of being deleted.
Once the bulk operation is finished, the completed and skipped Manufacturers will be displayed in their respective tabs.
The filter in the top right corner lets you filter manufacturers by source to better understand which global items were skipped.
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Deborah Prosser - Community Manager