Adding a New Model
You may want to create a new Model to accommodate pieces of equipment or software that do not fall into the default models. Administrators can create additional models. Begin by clicking on Administration > Models on the left navigation bar. This will take you to the Models page. Click on Add Model in the top right corner.
In the fly-out window, you will first need to provide the following information:
Manufacturer
Name
Asset Type
Category
An image (optional)
If you need to add a manufacturer or asset type to the system, please see the help guides on Manufacturers or Asset Type.
If you are using multiple modules in Incident IQ, select your new Model’s product visibility, allowing you to enable and disable model availability by product module when creating and editing models.
You can also set Model visibility based on user roles, allowing you to remove options for users that may not need to see that particular Model while still allowing other roles to see and select the Model without any issue. Once saved, your model category will be available for immediate use.
Managing Models
Administrators can edit Models if needed by clicking Administration > Models in the left navigation bar. On the Models page, click the specific model you want to edit.
If you are editing a default model, the only options available for editing in the fly-out window are product visibility and role visibility.
If you are editing a custom Model, you will also be able to delete the model and edit the following fields of information in addition to the visibility options:
Manufacturer
Name
Asset Type
Category
An image (optional)
Bulk Delete Models
Bulk actions are available for Models in the list view, allowing users to delete multiple items at once instead of one at a time.
The Bulk Select and Delete action is accessible on the Enabled Models and All Models tabs. Select the Model(s) and then Delete from the action toolbar.
You cannot delete a Model if:
The model is on Incident IQ’s Catalog.
The model is currently associated with an asset (deleted or active) in the current product.
If the Model is associated with any assets in other products, it will be disabled for the current product instead of being deleted.
The model is currently associated with ticket data.
If the Model is associated with any tickets (open or closed) in other products, it will be disabled for the current product instead of being deleted.
If the Model is enabled in another product, it will be disabled for the current product instead of being deleted.
Once the bulk operation is finished, the completed and skipped models will be displayed in their respective tabs.
The filter in the top right corner lets you sort models by source to understand better which global items were skipped.
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Hannah Bailey - Director, Customer Engagement