There are a few things to keep in mind when paying an invoice with Stripe:
Invoices and statements must be emailed manually, and Stripe does not support automatic email notifications.
Only statements with a remaining balance will include an option to pay.
Ex: If the same statement is sent to 2 separate parent email addresses, Parent 2 will not be able to pay the remaining balance if Parent 1 has already completed the transaction.
Payment status is reflected immediately in iiQ after Stripe has processed the transaction.
Please see the following help guide on how to send statements and invoices.
Important Note: Incident IQ does not store payment information. All information is stored with your payment provider, and iiQ is provided with the status once the payment has been processed.
After a statement is sent via email to any user account, the recipient of the email notification will be able to view a .pdf attachment of the invoice or statement from the email. The email will also include the date that the statement was generated and the user account it was created for, if applicable.
To pay the invoice or statement, the user clicks the Pay button in the email.
The Log into Incident IQ option in the top right corner is only included in email notifications sent to users with an active iiQ account. It will not appear if the statement is sent to an unrecognized email address.
The user must use the provided link from the email for the payment to be reflected within iiQ—the unique link provided through the email ties iiQ to Stripe. So if the user bypasses the link and logs straight into Stripe, the connection between the two systems will be broken. This will cause a remaining balance in iiQ but no outstanding balance in Stripe.
When selecting the Pay with Stripe option, the user will be redirected to the Stripe checkout page. Stripe hosts this webpage.
The left side of the page will include:
The district’s Stripe account name
The total of fees owed (if multiple)
Fee Title
Fee Description
Amount due for each fee
The right side of the page will include fields for the user to add their email address and card information for payment.
Important Note: Incident IQ does not store payment information. All information is stored with your payment provider, and iiQ is provided with the status once the payment has been processed.
Once the payment processes successfully, they will be directed to an iiQ-hosted confirmation page.
The user will be taken to an iiQ-hosted error page if the payment is unsuccessful. This will give them the option to Contact Us.
The Contact Us form allows the user to submit a ticket with the district by entering their email address, first name, last name, and a description of their issue.
After completing the form, a new ticket is created on the district’s site on behalf of the end-user with the issue: “User account > Payment Processing Issues.”
Please note that districts that have not purchased iiQ Ticketing will not be able to utilize this feature.
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Hannah Bailey - Director, Customer Engagement