This guide provides iiQ administrators and agents with a detailed overview of the Rollout Scout application, designed for efficient check-in and check-out of assets.
This feature is only available with the iiQ Assets module.
Using Batch Asset Check-In
Batch Check-In allows you to quickly process multiple devices.
Accessing Rollout Scout: Navigate to the left navigation bar and select Assets > Deployment.
Assign Location: Select the storage location for the assets you are checking in.
This location is where you will store the assets and does not change the device's actual physical location.
Process Assets: Enter the assets to be checked in.
Confirmation: Incident IQ will notify you of a successful check-in. You can review all processed assets within the Check-in History and Timeline sections of the page.
Automatic Unassignment During Check-In
You can configure the system to automatically remove a device from a user's account upon check-in.
Action: Toggle ON the 'Unassign' when checking in? option located on the settings bar at the top of the page.
Workflow: Proceed with the standard check-in process.
Storage Tracking and Box Management
Use this feature to log exactly which storage container and slot a device occupies.
Enable Tracking: Toggle Enable storage tracking? on the settings bar at the top of the page.
Configuration: Enter the Box ID Number and the Slot Count (the box's total capacity).
Scanning: Begin scanning assets. The system will automatically assign each device to the first open slot and mark it as filled.
Notifications: The system will notify you of a successful check-in and automatically advance to the next available slot.
Capacity Alerts: A window will appear when all slots in the current box are filled. To continue, enter a new Box/Container ID and Slot Count.
Submitting a Support Ticket for Checked-In Devices
You can open a support ticket directly from the check-in screen without leaving.
In the Check-In History section, locate the device and select New Ticket in the Actions column.
Action: A New Ticket Flyout will appear, allowing you to submit the ticket while remaining on the Check-In screen.
Adding Fees or Fines for Checked-In Devices
If a device is damaged upon return, you can apply fees or fines directly. After checking in a device, click Add Fee or Add Fine in the Actions column.
Association: Under the Associate With section, verify the asset and location (these are pre-populated). You can also link the fee to an existing ticket.
Details: Select the Fee or Fine type. The system will automatically populate:
Name
Description
Amount
Edit/Save: Modify the pre-filled fields if necessary. When applying a Fee, ensure a Due Date is selected. You may add Internal Notes if required. Click Save.
Outcome: The payment or fee will be applied to the user’s account, appearing as a new line item under the Incident IQ Payment and Fees widget.
Using Batch Asset Check-Out
Use Batch Check-Out to quickly assign devices to users.
Lookup: Enter a Student ID or Student Number.
Administrators can enable the Update Asset to Match Owner’s Location site option to automatically update an asset's location to the user's location upon check-out.
If a student has an assigned device in storage, a side window will display the student's and asset's information, along with the storage location (box and slot). Use the "Administration" tab to customize the information displayed here.
Processing: Scan the Asset Tag or Serial Number. The device status will automatically update from In Storage to In Service.
Confirmation: The system will provide a success notification. Review the transaction in the Check-out History and Timeline sections.
Exporting History
Action: Select Export Assets in the top right corner of the Check-In or Check-Out History section to download the data as an Excel file.
Viewing Asset Storage Data
The Rollout Scout App adds granular data fields to your asset records.
View Details: When inspecting an asset record, you can see if it is currently in storage, which container it occupies, and its assigned slot number.
Advanced Filtering: Use these specific storage data fields as filters to create custom views, providing oversight of devices stored at specific locations or within specific storage units.