The Batch Asset Exchange process can be completed on a single page, eliminating the need to navigate between different locations. This streamlined workflow enables quick check-in of the old device, check-out of the new one for a student, and submission of an issue ticket, all in one convenient place.
You can quickly look up a student, find the device assigned to them, mark that device as missing or stolen, and then check out a new device.
If a student brings in a broken device and needs a replacement, check it in, submit a ticket detailing the issue, and then check out a new device for the student.
All the following features are available if you have both the iiQ Assets Module and the iiQ Ticketing Module.
If you only have the iiQ Asset Module, some of the features throughout this document will not be accessible.
Mark the assigned device as missing or stolen and deploy a new device
Begin by locating the student in the User Lookup section by entering their Student ID. The students' assigned device(s) will be displayed below. Select Missing or Stolen to indicate whether the device is missing or stolen. When selecting one of the options, the status of the device will be updated accordingly.
A green confirmation message will appear, and the Check-Out window will display on the left. Here, you can scan or enter the new device tag or serial number to check it out.
A new message in green confirms that the device was checked out to the student. The Check Out History and Timeline tabs also show that the device was checked out.
Please note that checking out a device does not update its status.
Check-in broken device, and deploy the new device, while submitting a ticket
If a student brings in a broken device and needs a new one, you need to check the device in, submit a ticket describing the problem, and then check out a new device for that student.
At the top the "Unassign when checking in" toggle is enabled by default, but you can disable it.
To initiate a check for the broken device and create a support ticket, first ensure that the "Auto Start Ticket on Successful Scan?" option is turned on. Next, scan the device's tag or enter its serial number manually. Once that’s done, click on the Enter button to submit the information and proceed with the ticket creation.
If you only have the iiQ Assets Module, the option to “Auto Start Ticket on Successful Scan” will not be available.
The ticket submission flyout will appear to allow you to submit a ticket for a particular device.
After the ticket is submitted, the flyout will close. A green message confirms that the student checked in the device. The student’s name and information are shown on the right. The Check-In History and Timeline tabs show that the device was checked in.
Now that the device is checked in, you can proceed to check out the new device. Either scan the asset tag or serial number with your device, or manually enter the number into the system. Once you’ve done that, click on the "Enter" button to complete the process.
A green message confirms that the new device was checked out to the student. The Check Out History and Timeline tabs show that the device was checked out.