This guide provides an overview of the dashboard for Requestor-level users (students, faculty, and staff), including links to detailed help documentation.
Important: In iiQ Facilities, tickets are called work orders.
The Left Navigation Bar
The left navigation bar is your primary hub for managing your account activity. From here, you can:
Submit a ticket: Use the New Ticket button.
Access tickets: View all of your tickets, including open and closed items.
Manage assets: Access assets linked to your account.
Knowledge base: Browse your district’s knowledge base.
My Classes: Requires district administrator activation. See the My Classes help guide for details.
Deployment (Batch Check In & Batch Check Out): Requires district administrator activation. See the Deployment feature help guide for details.
The Recent Tickets Section
This section displays your recently submitted tickets and allows you to track open technical issues.
Navigating: Click any ticket link to open the ticket’s main page.
Status Indicators: Tickets requiring your input or action will be highlighted in yellow and marked as Waiting for you to respond.
The Quick Tickets Section
This section displays your assigned assets, favorited assets, and quick ticket options. It is the primary tool for submitting tickets for common equipment issues (e.g., desktops, laptops, printers).
Important Note: The availability of this section depends on the district settings configured by Admins.
Help Guide: Learn how to submit tickets with Quick Tickets.
Using Global Search
Click the Search button at the top of the dashboard to open the global search bar.
Functionality: You can search for assets (by asset tag or serial number) and for tickets you have permission to access.
Permissions: Visibility of certain users, tickets, and assets may be restricted based on district permission settings.
User Profile and Notifications
Access your User Profile and email notification settings by clicking your name in the top right corner of the screen.
Responding to Surveys
Occasionally, you may be selected to participate in satisfaction surveys designed to gauge and improve user experience on recent tickets.
Visibility: If you have an active survey, a "Ticket Satisfaction Survey" section will appear on your dashboard.
Note: If you do not have an open survey, this section will not appear on your dashboard.