The following guide is designed to give Requestor level users (student, faculty, staff) a general overview and links to detailed help guides for the elements that make up their Dashboard.
The Left Navigation Bar
The left area of your dashboard is where your navigation bar is located. From here, you can:
Submit a ticket using the New Ticket button
Access all of your tickets, both those currently open as well as those already closed.
Manage assets linked to your account.
Browse your district’s knowledge base.
My Classes - This feature has to be enable by district administrator.
Deployment: Batch Check In & Batch Check Out - This feature has to be enabled by a district administrator.
The Recent Tickets Section
This section is your list of recently submitted tickets and the primary method of keeping up with the open technical issues you have reported. Clicking on any ticket link will bring you to that tickets main page.
Additionally, any tickets that an agent marks requiring further input or action on your part will be highlighted in yellow and visibly marked as Waiting for you to respond.
The Quick Tickets Section
This section contains all assets assigned to you, any assets you favorite, and additional quick ticket options. From here, you can quickly and easily submit tickets for your assets and experience issues (such as your desktop, laptop, print, etc.)
This section will vary depending on your district settings set by Admins.
Using the Global Search
Click the Search button at the top of your dashboard to open your global search.
This will bring up the global search bar. You can search for assets (using an asset tag or serial number) and tickets that you can access.
Your ability to see certain users, tickets, and/or assets may be restricted based on the district’s permission settings.
Accessing Incident IQ Help
You can access Incident IQ help resources by clicking the Help button at the top of the page.
This will open the help sidebar on the right side of your screen. From here, you can access:
Incident IQ Community: Help guides and FAQs
Incident IQ Academy: In-depth training and how-to videos teach you how to customize, manage, and leverage all the capabilities of the Incident IQ platform.
iiQ Support: Report any technical issues with Incident IQ itself (e.g., can’t click on links, receiving errors).
Your User Profile and Notifications
You can access your User Profile page and email notification settings by clicking your name in the top right corner of the screen.
Responding to Surveys
Occasionally, you may be selected to participate in satisfaction surveys. These are brief questionnaires designed and implemented by your district to help gauge and, if necessary, improve a user’s experience on recent tickets.
If you have a survey to respond to, a Ticket Satisfaction Survey section appears on your desktop underneath Ticket Satisfaction Surveys. Please note, you will only see this section if you have an open survey. Otherwise, it will not appear on your dashboard.
---
Hannah Bailey - Director, Customer Engagement