The Rapid Scan feature, introduced in iiQ Assets, allows agents to quickly access asset information from anywhere in Incident IQ using a barcode scanner. If an asset tag or serial number is scanned, the Quick Actions pop-up window will appear.
The rapid scan feature is usable from any Incident IQ page.
The Quick Actions window provides the following options:
Go to the asset’s details page using View Asset.
Edit Asset information.
Assign asset ownership using Check In/Out.
Use the Submit Ticket button to generate a new ticket for this specific asset.
See the ticket history of this asset with View Tickets.
Audit an asset using Verify.