The Announcement App lets you add an announcement banner for users to see when they log in to Incident IQ.
Please be aware that this app is cross-module, meaning it can be downloaded in one module and accessed in others. As a result, announcements will be displayed across all modules while respecting the chosen audience filters. For example, if an announcement is created with the audience filtered to Agents, then Agents in iiQ Ticketing, iiQ Facilities, and other modules will be able to see it.
Available only on the web version, the Announcements App is not accessible through the Incident IQ Mobile App.
Permissions
The following permissions will allow users to perform specific actions:
View Announcements: Provides read-only access to the Announcements app, allowing users to view existing announcements without exposing the broader Apps & Integrations area.
Additional Permission Requirement: View Apps Left Nav
Create Announcements: Allows users to access the Announcements tab only within the app, view existing announcements, and create new ones. Users can also edit their own announcements, but cannot edit those created by others.
Additional Permission Requirement: View Apps Left Nav and View Announcements App
Manage Announcements: Allows users to access the Announcements and Settings tabs in the app, where they can manage, filter by user, and edit all announcements.
Additional Permission Requirement: View Apps Left Nav, View Announcements App, and Create Announcements
Note: Granting the ‘View Apps Left Nav’ and ‘Manage Apps & Integrations’ permissions gives users additional access to download and manage all district apps. It is recommended that only a subset of users be granted access to manage and set up Announcements.
Installing the Announcement App
Navigate to Apps > Browse in the left navigation.
Find the Announcement App in the Utilities section or use the search bar.
After selecting the app, select ‘Install’ to open the installer page and complete the installation steps.
After the app has been successfully installed, you can select ‘Manage App Settings’ to open the app directly.
Creating an Announcement
To create a new announcement, select + Add on the Announcements tab.
You will be prompted to add the following information:
Message - The name or headline of the announcement that users will see.
Severity - Indicates the importance level of the announcement (e.g., Low, Medium, High).
Announcements (used for general/standard announcements) appear in green
Low-severity announcements appear in light blue
Medium-severity announcements appear in orange
High-severity announcements appear in red
Active Periods (optional) - Defines when the announcement is visible by setting a start (From) and end (To) date and time. If these dates and times are not configured, the announcement will become active immediately and will remain active indefinitely until it is manually updated or deactivated.
Is Active Toggle - Controls whether an announcement is active from the moment it is created. This toggle is defaulted on.
Is Dismissible Toggle - Allows users to dismiss the announcement.
If a user dismisses an announcement, it will not appear again on subsequent logins.
If disabled, the announcement remains visible and cannot be dismissed by the user (commonly used for critical or system-wide alerts).
Additional Notes - Any additional details you want to display with the announcement.
Filters - Let you target specific audiences, such as Roles, Locations, Departments, Rooms, and more. Once filters are added to the announcement, only users who match them will receive it.
Once you’ve added the desired information, select ‘Save’.
Changes made in this app can take up to 30 minutes to appear for all users.
There is no limit to the number of active announcements at a given time.
Multiple announcements may be displayed simultaneously, depending on their activation settings and audience filters. When multiple announcements are active for a user, they will stack at the top of the page, potentially requiring scrolling depending on the number of active messages.
Editing/ Deleting an Announcement
To edit an announcement: Select the edit icon to the far right of the announcement, edit the desired fields, and click ‘Save’.
To delete an announcement: Select the edit icon, followed by ‘Delete’ to the right of the announcement.
Settings Tab
Users with the 'Manage Announcements App' permission can access the settings tab. The Settings tab enables administrators to establish default audience filters that are automatically applied to all new announcements created by specific targeted users. This functionality ensures a secondary layer of audience control, as these default filters are applied in addition to any filters the announcement creator sets on the individual announcement.
For example, if the Target Users filter is set to Agents and the Default Filter Scope is set to Autumn Elementary School, this means announcements created by Agents will always include the Autumn Elementary School location filter.
Scenario: An Agent creates a new announcement and adds the following location filters: Armstrong Elementary and Big Sky Elementary. The resulting announcement will be displayed to users who match any of these locations:
Armstrong Elementary (Announcement Filter)
Big Sky Elementary (Announcement Filter)
Autumn Elementary School (Default Setting Tab Filter)
Users cannot remove the "Default Setting Tab Filter" from their announcements. If they attempt to delete it, it will automatically be reapplied when the page is refreshed.
Configuring Audience Filters for Announcement Posting
Target Users filter: Allows you to designate specific users or roles (e.g., Faculty, Staff) whose audience you want to control for new announcements they create.
Default Filter Scope filter: Allows you to designate a specific audience, such as location or role (e.g., Home Room, Grade 6, Amethyst High School, Faculty).
Additional filters can be added when creating announcements. However, the original filter scope cannot be removed unless doing so in Settings.
If Default Scope filters are set in the Settings tab, a notification will be displayed in the announcements tab when the targeted user(s) create a new announcement. This notification will indicate which preconfigured filters will be automatically applied to their new announcements.
To delete a filter: Select X on the far right. Deleting the filter will not remove the initial filter added to the announcement; therefore, you must return to the announcement and remove it.
Navigate to the Settings tab and select ‘+ ADD TARGET USER/FILTER SCOPE’ to create a new target user filter.
Under the Target Users section, select ‘Add Filter’ to create a filtered group of users for whose audience you want to control.
Once the targeted users have been set up, select ‘Add Filter’ under Default Filter Scope, create a filter scope, which is the target audience for the target users.
Select the ‘Save’ to save all created filters.
