Incident IQ

This section contains help guides for admins on installing, managing, and using Apps within your Incident IQ Platform.

Apps

Free Apps

Subtickets - Advanced Ticketing

Subtask and Subtask Groups - Advanced Ticketing

Knowledge base guides for Advanced Ticketing app.

Advanced Ticketing App

Opening the BeyondTrust Remote Connection within Tickets

Installing the Google Chrome Remote Assistance App

Opening the Google Chrome Remote Connection within Tickets

Installing the LogMeIn Rescue for Remote Assistance App

Opening the LogMeIn Remote Connection within Tickets

Installing the Microsoft RDP Remote Assistance App

Opening the Microsoft RDP Remote Connection within Tickets

Installing the Microsoft Quick Assist Remote Assistance App

Opening the Microsoft Quick Assist Remote Connection within Tickets

Installing the SimpleHelp Remote Assistance App

Opening the SimpleHelp Remote Connection within Tickets

Installing the TeamViewer Remote Assistance App

Opening the TeamViewer Remote Connection within Tickets

Installing the VNC Remote Assistance App

Opening the VNC Remote Connection within Tickets

Installing the Zoho Assist Remote Assistance App

Opening the Zoho Assist Remote Connection within Tickets

Installing the BeyondTrust Remote Assistance App

Knowledge base guides for Remote Assistance apps.

Remote Assistance

Screen Recorder App - Installing

Status Board App - Installing and Managing

Announcements App - Installing and Managing

Profile Picture Importer App - Installing and Managing

Utilities

Premium Apps

FAQs - Approval Workflows

Multi-Level Approval Workflow

Enhanced Approval Workflow App - EAW - Configuring

Enhanced Approval Workflow (EAW)

Adding Forms to Tickets

Form Submission to Auto-Generate a Ticket

FAQ - Attaching a Form Submission to a User Profile

FAQ - How to create a form from scratch with Adobe Acrobat?

FAQ - How are form fields transferred from a PDF Adobe Acrobat file to iiQ Form fields?

iiQ HRSD - Adding Multiple Forms to Tickets

Forms Manager

FAQ - Is it possible to activate all LocknCharge towers at once?

Spare Workflow with LocknCharge

Temporary Workflow with LocknCharge

LocknCharge - Configuring Settings

LocknCharge - Installing

New Workflow with LocknCharge

Return Workflow with LocknCharge

Ticketing Workflows with LocknCharge

LockNCharge

Permission to Reset Passwords

FAQ - Receive an error message that says “Access Denied” for iiQ’s Password assistance app.

Setting up Password Assistance through AD

Connecting the Password Assistant App with Microsoft Active Directory

Password Assistance App

Knowledge base guides for Password Assistance.

Password Assistance

FAQ - How often does Intouch sync with fine and fee data in Incident IQ?

Paying an Invoice with Vanco

Vanco - Management

Email Invoice or Statement to Parent/Guardian

Fee Tracker App - Installing and Managing

Intouch Fines & Fees - Management

MySchoolBucks - Management

Paying an Invoice with MySchoolBucks

Stripe - Management

Paying an Invoice with Stripe

Square - Management

Paying an Invoice with Square

MySchoolBucks Management (iiQ Ticketing & iiQ Assets Modules)

Knowledge base guides for Payment Processing Apps.

Payment Processing Apps

Policy Manager

Knowledge base guides for Policy Manager.

Support Messenger

Knowledge base guides for Support Messenger.

Support Scheduler

FAQ - Why do I not see Support Scheduler on some tickets?

Knowledge base guides for Support Scheduler.

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

iiQ Community

iiQ Academy

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.