Aside from using the default asset views, you can further refine what assets you want to view by setting one or multiple filters. Filters allow you to perform advanced searches by agent, model, ticket type, location, and other parameters.
To begin, select the Filter button in the top right of any assets view page. This will open up the filter selection window. You can use the left and right columns to quickly select what filter category you would like to search by.
Next, you’ll be asked to select the specific data you want to display from the chosen filter category. Alternatively, you can select the Exclude checkbox to search for all users that do not match your desired criteria.
After hitting Save Selection, you’ll see your filter displayed above the list of assets in your view. You can use the Add Filter button to apply multiple filters to your view, allowing you to be as broad or specific as needed.
If you use the same search filters often, consider saving them as a new custom view using the Save as New View option.
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Hannah Bailey - Director, Customer Engagement