The following article is designed to give agent and administrator-level users of the mobile app a step-by-step guide on the following:
Setting iiQ Mobile to their district address
Logging in manually
Logging in with a Single Sign-On service
Setting Your District Address
When opening the iiQ Mobile app for the first time, you must enter your district address based on your school system. This is the same address used to navigate to Incident IQ on a non-mobile device (example: tammany.incidentiq.com).
If you do not know your district address, please contact your local IT help desk for further assistance.
Logging in Manually
To log into the app manually, you will need to provide your username and password associated with your account. Once entered, tap Login.
You will need to contact your IT administration team if you have any questions or need help with your login credentials.
Logging in with a Single Sign-On Service
Incident IQ Mobile is also capable of utilizing Google or Microsoft Azure’s Single Sign-On feature. If your district has integrated this functionality into Incident IQ, a new icon will appear above the normal login field. Select this button to continue.
At this point, you will be asked to provide your district login credentials for the first time logging in. After this one-time sign-on, you’ll be able to sign on with one tap simply by selecting the SSO button.
If you have questions or need help with your Single Sign-On login credentials, contact your IT administration team.
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Hannah Bailey - Director, Customer Engagement