Incident IQ

Opening the BeyondTrust Remote Connection within Tickets

Installing the Google Chrome Remote Assistance App

Opening the Google Chrome Remote Connection within Tickets

Installing the LogMeIn Rescue for Remote Assistance App

Opening the LogMeIn Remote Connection within Tickets

Installing the Microsoft RDP Remote Assistance App

Opening the Microsoft RDP Remote Connection within Tickets

Installing the Microsoft Quick Assist Remote Assistance App

Opening the Microsoft Quick Assist Remote Connection within Tickets

Installing the SimpleHelp Remote Assistance App

Opening the SimpleHelp Remote Connection within Tickets

Installing the TeamViewer Remote Assistance App

Opening the TeamViewer Remote Connection within Tickets

Installing the VNC Remote Assistance App

Opening the VNC Remote Connection within Tickets

Installing the Zoho Assist Remote Assistance App

Opening the Zoho Assist Remote Connection within Tickets

Installing the BeyondTrust Remote Assistance App

Knowledge base guides for Remote Assistance apps.

Remote Assistance

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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