Incident IQ

Installing Microsoft Quick Assist Remote Assistance App

The Microsoft Quick Assist Remote Assistance app allows districts to utilize the Quick Assist software from within an Incident IQ ticket. When installed, all technology tickets will automatically display the LogMeIn Rescue Remote Assistance widget districts agents just below the Submitted By section. This provides the district with the following benefits:

Streamlines the remote request process for both agent and requestor

Provides requestors with step-by-step instructions on how to accept a remote assistance request

Tracks each step of the remote session through the ticket timeline, including date and time stamps

- Streamlines the remote request process for both agent and requestor
- Provides requestors with step-by-step instructions on how to accept a remote assistance request
- Tracks each step of the remote session through the ticket timeline, including date and time stamps

Installing Microsoft Quick Assist Remote Assistance App

To install the Microsoft Quick Assist app, begin by clicking on Incident IQ Apps &gt; Browse on the left navigation bar.

Underneath the Remote Assistance section, click on the Microsoft Quick Assist app. From here, select Install and follow the steps to complete the installation.

Hannah Bailey - Director, Customer Engagement

Installing the Microsoft Quick Assist Remote Assistance App

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