My Assigned Work is an organized work queue that provides quick access to your assigned tasks. It lets you navigate to a focused workspace that shows only your active assignments, helping you prioritize and complete your work more efficiently.
Daily Planning: Begin your day with a single location to quickly identify and plan urgent tasks, with all active assignments prioritized for your convenience.
Targeted Filtering: Streamline large queues by filtering by Location, Status, Priority, and Due Date. This enables you to focus on specific buildings or immediate needs.
Work Order Management: Oversee the entire work order lifecycle—including updates, labor, parts, and documentation—from a single workspace accessible on both desktop and mobile devices.
Data Analysis & Reporting: Use search, export, and advanced filtering options to identify specific work orders, monitor workload, and generate reports on team activity.
Navigation
Accessible in the iiQ Facilities module under Dash > My Assigned Work in the left navigation menu.
Columns and Sorting
Column | Description |
Priority | Priority level assigned to the work order |
Due Date | Due date associated with the work order |
Location | Assigned work order location |
Issue Description | Summary of the issue or request |
Work Order/Ticket | Work item title and identifier |
Status | The current status within the workflow. |
Requested For | The user for whom the work order was submitted. |
Assigned To | The person currently responsible for completing the work. |
The default sort order is by descending priority, ensuring that high-priority tasks are listed first. You can sort the columns by clicking the arrows next to the column names.
Quick Filters
Quick filters allow technicians to refine the list of assigned work. These filters represent the criteria most frequently used for daily planning and organizing.
Persistence: The page remembers your last-used quick filter selections and sorting preferences, restoring them automatically upon your return.
Session-based: Filters applied via the "Advanced > All Filters" option are temporary and are not retained after leaving the page.
When using multiple quick filters, they stack and operate as an "and" filter.
Example: If you select a filter for Location as "Amethyst High School" and another for Status as "In Progress," the resulting assigned work list will display only work orders that are both at Amethyst High School and have a status of "In Progress."
Location
Filter work based on specific building or site locations. You can select single or multiple locations and clear selections as needed.
Priority
Filter your queue by urgency level.
Available Values: Critical, High, Medium, Low.
Status
Filter work orders based on their current workflow status. Selecting one or more statuses allows you to isolate specific groups of work (e.g., in progress, submitted, or resolved).
Available Statuses: All default and custom statuses.
Due Date
Locate work based on relative timeframes. These filters allow you to identify upcoming, current, or past-due work without manually selecting date ranges. Multiple options can be selected simultaneously.
Best Practice: To identify overdue work, use the "Due Yesterday," "Due Last Week," or "Due Last Month" options. Overdue work is highlighted in Red on the grid.
Assigned To
Filters results by assignment ownership. The Assigned To filter includes the following options:
Me
Team
You may select Me, one or more Teams, or both. Clearing ‘Me’ allows users to view only work assigned to their selected teams. If no options are selected, no work orders are displayed.
Advanced Options
Additional tools are available for managing the My Assigned Work page.
All Filters
Opens the full filtering experience to narrow down your work order list.
Note: Filters applied using this option are not saved and will not be restored automatically when you leave and return to the page.
New Work Order
Allows you to create a new work order directly from the Advanced menu.
Export
Export the currently displayed work orders. You can define the following information for an export:
Export File Name
Export Format
Filters
Columns
Use the export preview to review your data before finalizing the download.
Search
Find specific work items, assets, or users directly from the My Assigned Work page. Search results provide immediate access, allowing you to open records directly from the list.
Mobile Experience
On the mobile-responsive web, the grid offers a card-based layout designed for touch interactions, complete with filtering options. Tapping a card reveals the full details of the work order.
Quick filters applied on the web app are reflected in the mobile experience.